It’s not Personal
Get to the heart of the issue by understanding the customer’s perspective.
Use a complaint resolution framework to stay on track, manage expectations and a variety of behavioural and communication styles. Never forget the importance of feedback and follow up, and the impact on the outcome if it’s rushed or overlooked!
Every conversation creates an opportunity!
Workshop objectives
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Remove assumptions and focus on goals
Break down the negative assumptions around complaints and focus on the goals of the parties involved.
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Strengthen relationships
Take positive steps to strengthen relationships, trust and collaboration.
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Understand powerful questions
Sharpen your curiosity to uncover the real issue using powerful questions.
Activity example
Let’s dive in!
Using a collection of ‘real’ scenarios this activity enables attendees to discuss:
- Goals
- Decision making processes
- A variety of communication styles
- Relationship management
- Solution based outcomes
Pricing and workshop details
Ariosi’s training has undergone an unbiased, external assessment, so our customers have confidence in our proven commitment to excellence. We’re proud to be ITOL certified.
Exclusive training requires a minimum of 8 attendees / bespoke content may incur an incremental fee per attendee.
Please contact us with your specific requirements – bespoke packages and pricing available. Prices shown are a guide.
Investment
Timings
Delivery type
ITOL Certificate
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