Ariosi
Training

Customer Centricity

A dynamic, forward thinking course, which builds on traditional customer service.

 

Empowering employees to drive change and evolution based on customer feedback.

 

Every conversation creates an opportunity! 

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Course objectives

  • Centricity or Service

Understand the differences between customer service and customer centricity to raise awareness of their experience at every step of the customer journey.

  • DiSC behaviours

An introduction to DiSC behaviour tool to understand and manage a variety of behaviour and communication styles.

  • Impactful communication

Everyone is unique; adapting communication styles to build and strengthen interdepartmental and client relationships.

  • Problem solving

Understand the problem, not the situation. Taking ownership and working collaboratively for positive outcomes.

Learning outcomes

  • Communication styles and techniques

The ability to communicate with internal and external customers for positive solutions, stronger partnerships and incremental revenue generation.

  • Customer centric mindset

Customer mindset starts from within. Every conversation creates an opportunity.

  • The power of feedback

Using a variety of communication skills to uncover the customer’s experience, and the confidence to drive positive outcomes.

Activity example

BEHAVIOUR TYPES – describe your day!
  • Part A

Create a poster that reflects a “Day in the life” of your behaviour style.

Use the handouts provided with some questions listed to kick start your thoughts.

Be as creative as you like! Give examples.

  • Part B

Group discussion back in the training room.

 

Pricing and course details

Ariosi’s training has undergone an unbiased, external assessment, so our customers have confidence in our proven commitment to excellence. We’re proud to be ITOL certified.

Exclusive training requires a minimum of 8 attendees / bespoke content may incur an incremental fee per attendee.

Please contact us with your specific requirements – bespoke packages and pricing available. Prices shown are a guide.

Investment

From £220+VAT per attendee (includes digital course notes)

Timings

Delivery over a full day or 2 modules across multiple days

Delivery type

Live tutorage delivered in person or online

ITOL Certificate

Attendees will receive an internationally recognised ITOL certificate

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